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Client Services Manager Posted Aug 11
Kim Lundgren Associates, Inc. , Boston, MA
 
Client Services Manager

Are you looking to take the next step in your sustainability career? Does the idea of working in a startup excite you? Do you yearn for a place to think and work “outside the box?” Do you feel that we cannot waste any more time before taking real action to stop climate change?

If you answered yes to the questions above, this could be the perfect opportunity for you!

Kim Lundgren Associates, Inc. (KLA) is seeking a client services manager to lead and enhance support to our clients. In this role, you will work directly with KLA’s CEO, Kim Lundgren, an early local sustainability pioneer who developed the first climate action plan in Massachusetts and one of the first municipal climate adaptation plans in the country. KLA is in a growth phase and Kim is seeking an outgoing, enthusiastic, not easily offended individual in the Boston area to learn from her experience and grow with the company. The Client Services Manager will help institutionalise the KLA standard for local sustainability work.

KLA is a woman-owned, benefit corporation that partners with local governments to build the sustainable community they envision. We do this by delivering affordable tools and services to assess, plan, implement, evaluate, and communicate climate and sustainability goals and programs. The KLA Community Dashboard, our keystone tool, is a communication platform that turns data into a story. The KLA storytelling framework allows community members to better understand what the data means so they are more equipped to track progress toward goals and take action to be part of the solution.

Responsibilities:
Lead the onboarding and set up process for new KLA Community Dashboard clients
Manage relationships with existing clients, ensuring our clients are reaping the benefits from our best in class service
Lead the implementation of public engagement and communications efforts with our Early Adopter clients
Serve as Project Manager on various client projects
Support business development through research, conference prep, networking, marketing, and other means


Qualifications
Entrepreneurial spirit- must be comfortable in a startup environment
Must have strong written and verbal communication skills and be able to easily translate data and science into everyday terms
5-10 years’ experience in the sustainability, climate mitigation and/or adaptation field
Must be willing to continuously learn and improve performance
We anticipate this role will evolve over the years, you will need to be flexible and comfortable in a regularly changing environment

The Pluses!
Experience working with local or state governments
Knowledge of behavioral science
Sales or marketing experience
Graphic design expertise
PMP accreditation

Must demonstrate experience and skills to complete at least two of the following (listed in no particular order) with minimal oversight:

Create a presentation for a webinar on climate change science, policy, and/or actions
Prepare a proposal for a conference session to promote our client’s work
Coordinate all logistics, develop agenda, and prep speakers for a community meeting
Facilitate a stakeholder group discussion
Design and deliver a planning process
Develop a public engagement strategy
Complete a climate vulnerability assessment
Conduct a greenhouse gas emissions inventory
Quantify greenhouse gas emission reduction strategies
Complete a community health impact assessment
Research & develop a public friendly report on best practices in local climate and sustainability
Interview a sustainability leader
Inspire elected officials to build a climate/sustainability legacy
Other? Impress us.


Salary and benefits will be commensurate with experience.

Please submit a cover letter, resume, proof of experience and skills in at least two of the areas above, and any other material or links that represent your breadth and depth of experience and skills (i.e. work products, writing samples) by Friday, September 1st.

Kim Lundgren Associates, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kim Lundgren Associates, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kim Lundgren Associates, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.

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